Returns & Replacements
Our Return Policy Is Simple -
If it's broke, we'll fix it. Free of Charge. But we need some proof, is all. If you feel you were shorted, please take a photo of the package and label and send it to me at email@example.com - We use a different kind of box or mailer for each product quantity. I will be able to tell if we shorted you on accident.
If you product is damaged during shipping, please let us know. Snap a photo and send to the email address below and we can start the process. We have had maybe 2 damaged packages that could not be used in the past 2 years. We simply replaced the items at no charge. We package for complete customer satisfaction.
We strive to bring you only a fresh, quality product that is sealed and safe for consumption. Occasionally accidents during shipping can happen. We are here to help fix that. However, because it's a food item and unusable to us after you receive it, we cannot accept returns because of buyers remorse or ordering the wrong amount. Due to the perishable nature of our product, we do not accept returns or give refunds if you didnt like it. If you want to try it, please order just 1 pouch here or on Amazon.
Please contact us at firstname.lastname@example.org in order to start a return or exchange.
LOST PACKAGE? What you need to do is look over the shipping address that you entered and make sure that it's yours. If it's yours then call the post office. If it's not yours then please instruct the post office to go to that address and retrieve your package. We do not recommend you go to someones house to retrieve it unless you know them. We should not be held responsible for deliveries to the wrong address. We do not cover service errors, including loss, theft, or postal/shipping issues. It is your responsibility to reach out to the shipping carrier to start an investigation for the package. If we get proof that the shipping carrier has lost your package, we will replace it. We ship with reputable carriers. If the address is correct, and they scanned it as delivered at your location, then we cannot be held responsible unless they claim they lost it.
What we typically do in this situation is have you contact your local post office first.
You need to find out two things:
1) who was the postal worker that day.
2) find out where they delivered the package. With packages they do a GPS SCAN when they drop them off.
We only have confirmation that it was delivered and we can do no more from our end until you find out what the post office did with your package
RETURN TO SENDER? Once we get a package back, we will refund the appropriate account less the shipping expense unless its Post Office error or Ours.. We shall not be responsible for parcels returned because of buyer error in mailing address or undeliverable circumstances such as dogs, gates, no mail box, or other objects. It is your responsibility to enter the correct mailing address at checkout, and to check your tracking and let us know if your parcel was marked Return to Sender.
We put a lot of care into our packaging. A lot of questions about ordering with us. Yes we are fast. We ship same day! Somebody has to compete with Amazon. We put a lot of care into our packaging. It is, after all, the final product too! When shipping to our you, our most important fans, it's definitely the time to be organized. Orders arrive in 2-4 days and come protected and ready to use! Order confirmation, an invoice and Tracking is provided via email! We have a lot of repeat customers and we always try to reward with extras on future orders!!