Returns & Replacements
Our Return Policy Is Simple -
If it's broke, we'll fix it. Free of Charge. But we need some proof, is all. If you feel you were shorted, please take a photo of the package and label and send it to me at email@example.com -
If you product is damaged during shipping, please let us know. Snap a photo and send to the email address below and we can start the process. We package for complete customer satisfaction but accidents can happen. We will replace at no charge. For all online orders, We do not offer returns or exchanges if you ordered the wrong item.
We strive to bring you only a fresh, quality product that is sealed and safe for consumption. Occasionally accidents during shipping can happen. We are here to help fix that. However, because it's a food item and unusable to us after you receive it, we cannot accept returns because of buyers remorse or ordering the wrong amount. Due to the perishable nature of our product, we do not accept returns or give refunds. If you want to try it, please order just 1 pouch here or on Amazon. There is a 5% Fee on all Canceled Orders. Orders cannot be cancelled once they ship.
LOST or LATE PACKAGE? What you need to do is look over the shipping address that you entered and make sure that it's yours. If it's yours then call the post office to verify and retrieve information as to where it was delivered. If it's not yours then please instruct the post office to go to that address and retrieve your package. We do not recommend you go to someones house to retrieve it unless you know them. We should not be held responsible for deliveries to the wrong address. We shall not refund for any delays during the shipping process. Late or delayed shipments still in delivery will not be refunded. We do not cover service errors, including loss, theft, or postal/shipping issues attributed to your property. If we get proof that the shipping carrier has lost your package, we will replace it or refund it with proper proof from carrier. We ship with reputable carriers. If the address is correct, and they GPS scanned it as delivered at your location, then we cannot be held responsible unless they claim they lost it.
What we typically do in this situation is have you contact your local post office first.
You need to find out two things:
1) who was the postal worker that day.
2) find out where they delivered the package. With packages they do a GPS SCAN when they drop them off.
Lost, not received, or damaged orders older than 45 days from the date of delivery cannot be refunded or replaced. It is the buyers responsibility to inform us of unreceived package within 5 business days of trackings delivery confirmation. Please fill out this claim form here - https://www.usps.com/help/claims.htm
RETURN TO SENDER? Once we get a package back, we will contact you and get a corrected address. We will then attempt one more delivery and cover the shipping cost. As a courtesy, we do not charge for the second shipment. However, if it does come back to us again, we will refund you for your order less the cost of shipping on that second attempt. You will then have to order again. We shall not be responsible for parcels returned because of buyer error in mailing address or "undelivered" circumstances such as dogs, gates, no mail box, or other objects.
We put a lot of care into our packaging. Yes We ship same day 6 days per week. Mon - Saturday until 4pm. We put a lot of care into our packaging. It is, after all, the final product! When shipping to our you, our most important fans, it's definitely the time to be organized. Orders usually arrive in 2-4 days and come protected and ready to use! Order confirmation, an invoice and Tracking is provided via email! We have a lot of repeat customers and we always try to reward with extras on future orders!!